Refund Policy

1. General Policy

At Summit88, we strive to ensure our customers are satisfied with our services, including our AI agents, website development, and hosting solutions. If you are not entirely satisfied with your purchase, we're here to help.

2. Subscription Services

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with our service within the first 14 days of your initial subscription, you may request a full refund.

After the 14-day period, we do not offer refunds for partial months of service or for unused portions of annual subscriptions. You may cancel your subscription at any time, and you will continue to have access to the service through the end of your billing period.

3. Professional Services

Refunds for professional services (such as custom website development or integration setup) are handled according to the specific terms outlined in your service agreement. Generally, deposits for professional services are non-refundable once work has commenced.

4. How to Request a Refund

To request a refund, please contact our support team at support@summit88.com with your account details and the reason for your request. We will review your request and process it within 5-7 business days if approved.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at:
Email: support@summit88.com
Phone: +27 (10) 288-0848